Refund policy

Exchange and Return Policy

At Fé Sem Filtros, every item is produced exclusively after an order is placed. For this reason, we do not accept returns or exchanges due to a change of mind or incorrect selection of size, color, or model.

Defective products or production errors

If the item received has a manufacturing defect, is damaged, or contains a production error, please contact us within 30 days of receiving your order.

To help us assess the situation, please send:

Your order number;

A description of the issue;

Clear photos of the item and the defect.

After verification, we will—as applicable—either ship a new item at no additional cost or refund the amount paid.

Exchanges for size or change of mind

Since all products are made to order, we do not process exchanges or returns for:

Incorrect size selection;

Incorrect color or model selection;

Change of mind after purchase.

We recommend carefully checking the size guide available on each product page before finalizing your order.

Undelivered orders

If your order is not delivered due to incorrect shipping information provided by the customer or because no one was present at the delivery address, we may arrange a re-shipment, subject to applicable fees.